Frequently Asked Questions
winter 2026/27
when does winter start?
Our Hertfordshire Winter Residency runs from November 5th 2026 to MArch 28th 2027.
how many people can attend a session?
Winter shared sessions accomodate up to 12 guests.
how many cold plunges are there?
There are four cold plunges. Two at 5°C and two at 10°C.
what’s the difference between off-peak and on-peak?
There is no difference in the experience. Both offer the same access to the sauna, cold plunges and relaxation areas. The only difference is the price.
can I hire RESET privately?
Yes. There are two winter private options:
Private Sauna - Up to 8 guests.
Private Spa - Exclusive use of the whole RESET site for up to 20 guests.
what are the winter relaxation spaces like?
Our winter relaxation cabins and seating area will be equipped with blankets, cushions and sheepskins with the seating area also benefiting from a fire pit.
if i book the private sauna experience, can i use the main spa too?
No. You will have access to a sauna, cold shower, winter cabin, fire pit and changing space but you will not have access to the rest of the spa.
Are there toilets and changing rooms at reset wild spa?
We have a changing area in which you are welcome to change, however we recommend arriving with your swimming attire under your clothes so as not to use up your session time changing. We have a COLD shower on site. Toilets are provided by P.E. Mead and Sons away from the site so we recommend using the facilities prior to arriving for your session.
Will I be sharing the sauna/ ice bath?
Sessions are shared with up to 8 people in the sauna (12 in winter). The ice baths are for one or two people at a time.
Private Hire: If you prefer to use the site privately, you can book the facilities for exclusive use . Get in touch to find out more.
are children allowed?
Children under the age of 16 are not permitted.
may i used reset wild spa if i’m pregnant?
The sauna and ice bath are not to be used in pregnancy, however you are welcome to still come along and enjoy the relaxation areas.
What should I bring?
To get the most from your session we recommend you bring:
- Swimwear
- Flip flops to walk between the areas
- TWO towels (one to sit on in the sauna, one to dry yourself with)
- Water bottle
what happens if i can’t make my session?
If notice is provided at least 24 hours before the scheduled session you may reschedule by emailing info@resetwildspa.co.uk
Cancellations made within 24 hours of the scheduled session will not be eligible for rescheduling and will result in forfeiture of the session without the option for rescheduling or refund.
Failure to show up for the scheduled session without prior notice will result in forfeiture of the session without the option for rescheduling or refund.
We regret to inform you that we do not offer refunds for cancellations.
What if I am late for my session?
If you arrive late you are welcome to use up the remainder of your session time but you will not be able to extend the finish point of your session.
will my session go ahead in the rain?
YES! We are a wild spa and the weather is all part of the experience, however the ice baths and relaxation area are under cover. The sound of the rain gently falling around you just adds to the relaxing nature of RESET.